Answers to keep your site fast, secure, and online
From hosting and VPS to SSL, domains, and billing—find the details you need to launch and scale with WebDios. Still stuck? Our engineers are available 24/7.
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Most questions about hosting, SSL, domains, billing, and support are answered below.
Performance, uptime, and migrations
How we keep sites fast and resilient—plus what’s included when you move to WebDios.
How do you handle migrations with zero downtime?
We stage your site on our servers, sync files and DB, test, and schedule a DNS cutover with a rollback plan. Traffic stays live while we switch.
Do you include backups?
Yes. Daily backups with point-in-time restore options on supported stacks. Ask us for custom retention if you need longer history.
What uptime and performance can we expect?
We target 99.9%+ uptime with SSD/NVMe storage, caching, CDN options, and proactive monitoring. SLO reports are available on request.
Can you manage WordPress performance?
Yes—object caching, image optimization, CDN setup, PHP tuning, and security hardening are included on managed plans.
Issuance, installation, and renewals
How we keep browsers happy and certificates current.
Do you install the SSL for me?
Yes—installation is included on WebDios hosting. We can also provide CSR/DNS help and deliver certificate files for external servers.
How do renewals work?
We send reminders before expiry, reissue the cert, and reinstall it. For EV/OV we guide you through any revalidation.
Can you cover multiple subdomains?
Yes—choose Wildcard SSL to secure your domain plus unlimited subdomains with a single certificate.
How fast is issuance?
DV certs are typically issued in 15 minutes once DNS/email validation is complete. EV/OV depends on paperwork but we expedite it.
Registration, transfers, and DNS
Keep your domains secure, discoverable, and easy to manage.
Can you transfer my domains without downtime?
Yes—keep DNS where it is during transfer. We add one year to your expiry and preserve nameservers.
Do you include WHOIS privacy?
WHOIS privacy is included for eligible TLDs. We also support DNSSEC and glue records if needed.
Can you manage DNS for us?
Yes—our team can configure records, set up failover, and work with your CDN or email provider.
Do you support bulk domains?
We handle bulk transfers and renewals with consolidated billing and reminders.
Payments, renewals, and invoices
Transparent pricing, easy invoices, and reminders before renewals.
Which payment methods do you accept?
Major cards, net banking (India), UPI, and PayPal for international customers. Invoices include GST where applicable.
Do you notify before renewal?
Yes—multiple reminders before service renewals so you can pause or update billing details.
Can I get a consolidated invoice?
We provide consolidated monthly invoices for multiple services and domains if you need one statement.
Is there a refund policy?
Refunds depend on the service type and timing. Talk to support and we’ll review your case quickly.
We’re humans you can reach anytime
Our engineers are available 24/7 for incidents, migrations, and guidance.
How fast do you respond to incidents?
Our NOC targets 15-minute responses for critical incidents and keeps you updated until resolution.
How do I reach support?
Open a ticket from your dashboard or call us at +91 9363537171 for urgent cases.
Do you provide SLAs?
Managed plans include uptime and response SLAs. Ask us for a copy and we’ll share the details.
Can you join my team’s calls?
Yes—our engineers can join your standups or war rooms during critical launches or incidents.
Didn’t find what you need?
Tell us your use case and we’ll respond with specifics for your stack within 24 hours.